No products in the cart.

FAQ

WHO WE ARE

SHB Cookies is an online cookie company. We are part of Spring Hill Bakery which is the the only artisan bakery in Spring Hill, TN and home of SHB Cookies. Everything in our shop is baked on-site by our team of bakers and our quality is never compromised. We are building community and happiness locally and afar and invite you to join us!

We are thrilled you are here. Let us know how we can help! Call (615) 952-1222 or send us a message.

OUR CONTACT INFO

Phone
(615) 952-1222 7:30am – 2pm Tues-Sat (Central Time)

Email
support@shbcookies.com

Mailing Address
Spring Hill Bakery
309 Hardin Alley
Spring Hill, TN 37174
United States

WHERE IS THE BAKERY?

We are located in the heart of Spring Hill, TN on the corner of Hardin Alley and School St. between McLemore and Duplex just east of Main St.

Address:
309 Hardin Alley, Spring Hill, TN

HOW TO ORDER

We have 3 ways to order:
  1. Online at shbcookies.com
  2. Email orders@shbcookiescom for large orders or something more specific.
  3. Call (615) 952-1222

We ask that orders be placed 2 days in advance to give us proper time for scheduling, baking and packaging. If you need something same day you may visit our bakery shop or give us a call what we have available.

STORING BAKED GOODS

All of our items are baked without preservatives. You’ll want to eat them soon (generally 1-3 days after receiving).

Short term storage

We recommend you keep cookies in a cookie jar or in the plastic bags out of heat or direct sun.

DO YOU MAKE GLUTEN FREE?

We get a ton of requests for Gluten Free (GF) baked goods, but due to us having one kitchen and not a dedicated GF kitchen we can’t offer Gluten Free baked goods. It is just too risky! So, no sorry we do not offer any gluten free items.

SUBSCRIBE TO E-NEWS

SHB Cookies sends out an email blast from time to time . We share new products and offer deals for shopping online you won’t find anywhere else.

Subscribe here.

GUARANTEE

If you experience a problem with any of our products, customer service, delivery, or payment processing — please contact support via email at support@shbcookies.com or give us a call at (615) 952-1222

We’ll do whatever it takes to make it right for you. Providing exceptional customer service is our mission at SHB Cookies . Stuff happens. Things go wrong. We consider it an honor when you let us help fix a problem.

No Hassles
Whatever the problem we’ll fix it.

RETURNS

If there is an issue with your item, let us know within 24 hours or purchase and we’ll replace it. If you have a problem, please email support@springhillbakery.com or call (615) 952-1222.

Remember since we don’t use preservatives, it is best to enjoy your items within 1-3 days.

CANCELLATIONS

Since we make everything to order, we are unable to cancel orders once they are processed.

PAYMENT

Payment: Online or by Phone
MasterCard
Visa
American Express
Discover
Paypal

PICK UP ORDER

You may pickup your order at our Bakery Shop located at 309 Hardin Alley, Spring Hill, TN 37174.

Arrange your pick up by phone at (615) 952-1222 or by email at support@shbcookies.com

DELIVERY

We offer local delivery to Spring Hill, TN (37174) and Thompson Station, TN (37179) areas on specific days. Delivery Fee added to order.

SHIPPING

We bake fresh and ship out the same day from Spring Hill, TN to all U.S. territories that receive Priority Mail service (currently $13.75 flat rate), including Alaska and Hawaii. Your cookie box will be sent out on day 0 and may arrive 1-3 days later or you may request a specific day in the future for us to send. 

Depending on the destination we may delay the shipment to ensure the package doesn’t get help up on Sunday.

  • 3 Day Shipping
    We don’t ship out on Thursday’s.
  • 2 Day Shipping
    We don’t ship out on Friday’s.
  • 1 Day Shipping
    We don’t ship out on Saturday’s.

CAN’T FIND AN ITEM?

If you can’t find what you’re looking for there might be two reasons. Either way, we want to help so please email support@springhillbakery.com or call (615) 952-1222!

Technological Malfunction

Sometimes the search engine doesn’t find things as well as it should. Give us a call at (615) 952-1222 to let us help you suss it out.

On Vacation (or out of stock)

Foods go on vacation from time to time. Call (615) 952-1222 or email (support@shbcookies.com) and we’ll let you know when they are due to return.

HAVE A PRODUCT SUGGESTION?

We would love to hear about it!

Send us a message or email support@shbcookies.com